Glyphfold Help & Feedback

Start with the guidance below. To contact support, choose a topic to open your email app; only app version and distribution are prefilled.

Support email: siliang83729@gmail.com

Download or installation problems

Requires macOS 13 or later. Retry later if the release is unavailable or download information cannot be read. Get the installer from the official website. Keep any system security warning and contact support; do not disable system security protections.

Cannot change a folder icon

Choose one folder at a time. Check that it still exists in its original location and is writable. Select it again if it has moved or access has expired. Try a writable local folder and keep the error shown by the app.

Restore versus undo

Restore uses the system default folder icon. Undo restores the icon from before the latest operation.

Paid but Pro remains locked

For the website version, sign in with the same verified purchase email and refresh access. Confirmation may take time; check the order before paying again. Different stores use their own purchase recovery paths.

Account or purchaseSign-in, Pro access, Paddle, or App Store ordersTechnical issueIcon application, downloads, compatibility, or unexpected behaviorProduct feedbackFeature ideas, icon requests, or general feedbackPrivacy or data requestAccess, correct, or delete account data

Safety: Do not send verification codes, invitation codes, passwords, full payment-card details, or unrelated private files. Glyphfold support will never ask for them.